A report from another discontented resident at Flats No. 5411

Less than two weeks ago we were shown around Flats Chicago’s 5411 N Winthrop by a dissatisfied resident.

Yesterday another disgruntled resident at Flats Chicago’s 5411 N Winthrop reached out by email to share the following experiences, which I’ve rephrased slightly without changing the substance:

  • Torrential downpours in my bathroom (no exaggeration – multiple points on the ceiling from which water is pouring, not a couple drips here and there);
  • Appliances (stove, oven) that didn’t work for a while;
  • A large shoddily attached mirror that fell off and shattered, rendering it impossible for me to walk shoeless in my own apartment to this day as I cannot get the tiny shards of glass out of the “hardwood-like” floors;
  • Windows and heating units so shoddily installed / constructed that my CommEd bill for 16 days was $135 for 483 square feet (I am only home for 5 hours per night and leave the heat at 58 degrees the majority of the time);
  • Trash backed up past my floor’s chute for 3 consecutive days without a response to my inquiry as to where I could manually take out the trash;
  • Wi-Fi service so inconsistent as to be non-existent.
  • The last time it rained in my bathroom at about 9 pm, they told me that they had spoken repeatedly with maintenance and no one would be available until the morning. They called me back three times, each time claiming they had tried to get maintenance to come out but no one was available. I was told, in effect, to wait until morning to use the toilet. I spoke to maintenance the next morning. No one had called them.

    That life preserver in the lobby (pictured, above) might come in handy one of these days.

    If you’ve had experience with Flats Chicago, write a review at Yelp. I’m looking forward to the wildly (and suspiciously) positive Yelp reviews that inevitably follow our reporting anything negative about a company.

    Added 4/17: As expected, the first Yelp review of Flats appeared yesterday. It was from screen name Andrew J, writing his first-ever Yelp review:

    These apartments are bea-u-tiful! I was skeptical based on all other reviews that I’ve seen whizzing around the internet, but after being in the space, and seeing the product with my own eyes, I was blown away. There is a washer and dryer in every unit (even studios); a state-of-the-art gym; the entryways are decorated to perfection; and the hallways are pumped with a “signature” scent. Pretty cool. The prices are a bit high, but it is well worth it. Your buying a lifestyle, and to me, that’s priceless.

    Does anyone believe a disinterested renter wrote that?

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