Help wanted – Apartment customer service manager


This is something new for YoChicago – a help wanted posting from Planned Property Management, one of our advertisers.

We’ve been hearing a number of requests recently from advertisers who are expanding and looking to hire new staff. As a reader and advertiser service, we’ll be offering free help wanted postings to our advertisers.

Here are the details of a Planned Property job opening for a Customer Service Manager:

Are you looking for an opportunity to turn your sales talents and your winning personality into a rewarding long-term position? Join our team today! We are a leader in Chicago apartment management, with residential communities in Lakeview, Lincoln Park, Gold Coast and River North. We are currently seeking dynamic and personable Customer Service Managers to present our properties to prospective residents.

We own our properties and are proud to live where we work—these are extremely marketable, well-maintained properties in Chicago’s most desirable locations—so you will have the security of working for a long-term and still growing company. You will find a work environment that is not only fun and supportive, but that also has a sense of friendly competition.

Job responsibilities
As a Customer Service Manager, your primary duty will be to keep our residents happy and exceed their expectations.

Your specific duties in this role will include:

  • Interface with current residents to ensure resident satisfaction
  • Resident retention
  • Issuing work orders
  • Selling the community to prospective residents
  • Marketing the concept of apartment living to the community
  • Leading prospective residents on tours of apartments
  • Processing lease applications
  • Initiating correspondence and following up with all prospective residents
  • Maintaining good resident relations
  • Assisting with property management (tenant work requests, guest parking, etc.
  • Job requirements
    As a Customer Service Manager, you must have a dynamic personality, ability to work independently, and the highest professional standards. You must also have the ability to work well as part of a team. Excellent verbal and written communication and interpersonal skills are vital to success in this field.

    Specific qualifications for the role include:

  • Minimum 2 years of strong work history; background in retail, hotel front desk, customer service, luxury retail, or restaurant hosting, a plus
  • Strong work ethic
  • Ability to maintain professional demeanor and
  • appearance
  • Availability to work weekends
  • College degree, preferred
  • Reliable transportation and driver’s license, a plus
  • Benefits

    As a Customer Service Manager, you will be part of a solid and established organization with a commitment to a fun, friendly, and professional atmosphere, both in our offices and throughout our communities. Your hard work and professional dedication will be recognized and rewarded with competitive compensation and an aggressive benefits package.

    Here is just some of what we have to offer with a full-time position:

  • Health and dental insurance
  • Life insurance
  • Long-term disability plan
  • Flexible spending account
  • 401(k)
  • Vacation
  • Training
  • Advancement opportunities
  • Sales contests
  • Direct deposit
  • Respond to:
    Submit your resume and a cover letter to help@ppmapartments.com.

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